Monday, October 3, 2011

Can you Trust the technician performing your furnace inspection?

Maintain, troubleshoot, and repair various HVAC systems including furnaces, boilers, air conditioners and heat pumps.


Knowledge of electrical and gas diagnostics and airflow.

Both residential and commercial settings.

EPA certification and clean driving record required.



We are an excellent company with an outstanding reputation in the Pittsburgh area. Included in this position is a great benefits package, including health, dental, vision, 401k and life insurance.




Location: North Hills Pittsburgh

Compensation: hourly + commission

Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests
 
 
Do You SEE THE ABOVE HIGHLIGHTED?  This is an actual Craigslist advertisement for an HVAC Service technician.  You obviously see the Commission portion of the ad.  How can you trust a technician that gets paid commissions on what they sell you.  Not what you need but most often what it is they want to sell you.  Do you need a new furnace?  Maybe not but with the technician getting commission on a new furnace installation perhaps he may tell you an untruth/LIE to scare you into a new furnace which is good for his pocket-and bad for yours.  Would a new furnace have been a good idea?  If you have an 80% efficient or perhaps an even older 60% efficient furnace than YES it would be a good idea.  You begin saving money the minute they install it but does it mean your old furnace NEEDED to be replaced.  Unless it is a danger to leave it operating then no it does not need to be replaced.
Is the above a common practice with Residential HVAC service technicians?  I believe more than any of the HVAC service companies would like to admit to. 
I have seen numerous occasions where technicians have directly lied to home owners about the condition of their furnace or air conditioning unit which is generally followed by the line "But we can get you taken care of immediately by replacing this old one with a brand new one!" 
I have seen it  2 days before Christmas where a client of ours, a business owner we serviced, was flat lied too about parts availability for the furnace in his home.  He was told that most of the parts required-that his kids shorted out having a water fight-were obsolete and alternates were not available, but they, the company on the service call, could get him a new furnace installed that same day!  After he called me, as he was not in a financial position to afford a new furnace, I dispatched a technician.  He arrived at the client site and just for kicks took the model and serial number then contacted the one and only local supplier for this manufacturer.  GUESS WHAT?!  All parts needed for the repair were on the shelf locally at the supply house in Pittsburgh-we had their heat back on by 8 pm that evening.  NO NEW FURNACE NEEDED-and no commission check for the other companies technician-oh yeah-and no commission check for our technician because he is paid well on an hourly basis-no commission-no incentive to lie. 
If you call a company to come inspect and/or repair your hvac equipment at their home-ASK IF THEY PAY THEIR PEOPLE COMMISSIONS!!!  The majority do!! 
 
As well, the benefits listed above as Excellent, may not be.  I have one current employee who worked for a company for a short period that Paid commissions on the sales.  Well the excellent benefits were there if you sold a minimum amount of parts and equipment each month.  If you did not sell the minimum amount then your excellent benefits costs came out of your hourly rate.  If you are living check to check like alot of people that could provide additional incentive to not tell the truth. 
 
If you call a company to come inspect and/or repair you home hvac equipment as them if they pay commissions to their technicians.  Another hint-if they do not want to tell you then most likely they do.

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