I have been trying for the past week to obtain contacts and proposals for an aquaintence of mine who has a facility in another state and would like a Maintenace program for his HVAC Equipment. I have gone to both the Air Conditioning Contractors of America site and The Mechanical Service Contractors of Americas site and selected a number of contractors with in a 25 mile radius of this building.
5 Service companies were contacted after I reviewed their websites(several were eliminated because they did not have a web site). So far 2 have responded they only due residential service in the area this building is located(within 15 miles of their offices)-although their websites indicate they due large commercial service. One has not responded as of now. It seems terribly confusing that service companies advertise things they do not do/or want to do and as well they take so long to return a phone call.
Prompt service means, at a minimum returning a call and acknowledging the request. Not doing anything sounds like someone that has more work than they can handle. In the current market place that is hardly the case.
There are many service companies out there that wait for the phone to ring. This type of response above may be an indication of this type of firm. Slow service/slow response. Confusing but maybe not someone you want in you facility.
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